Terms of Service

Agreement to Terms

By accessing and using TMS (Transport Management System), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. These Terms constitute a legally binding agreement between you and TMS.

Definitions

  • "Service" refers to the TMS platform and all related services
  • "User," "you," and "your" refer to the individual or entity using the Service
  • "TMS," "we," "us," and "our" refer to the company providing the Service
  • "Content" refers to any information, data, text, software, graphics, messages, or other materials

Account Registration and Security

To use our Service, you must:

  • Be at least 18 years old
  • Provide accurate, complete, and current information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

Service Terms

Subscription and Billing

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change our fees upon 30 days' notice
  • You must provide accurate billing information
  • Late payments may result in service suspension

Service Level Agreement (SLA)

  • We commit to 99.9% uptime for the Service
  • Planned maintenance will be scheduled with advance notice
  • We provide 24/7 technical support
  • Response times vary based on support tier

Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access
  • Interfere with the Service's operation
  • Use the Service to transmit harmful code
  • Share account credentials
  • Resell or redistribute the Service

Intellectual Property

The Service and its original content, features, and functionality are owned by TMS and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not:

  • Copy, modify, or create derivative works
  • Reverse engineer or decompile the Service
  • Remove any copyright or proprietary notices
  • Use our trademarks without permission

User Content

You retain ownership of content you submit to the Service. By submitting content, you:

  • Grant us a license to use, modify, and display the content
  • Warrant that you have necessary rights
  • Agree not to submit illegal or harmful content
  • Accept responsibility for your content

Termination

We may terminate or suspend your access to the Service:

  • For violations of these Terms
  • For fraudulent or illegal activity
  • For non-payment of fees
  • At our sole discretion

Upon termination, your right to use the Service will immediately cease.

Limitation of Liability

To the maximum extent permitted by law:

  • We provide the Service "as is" without warranties
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid in the past 12 months
  • Some jurisdictions do not allow liability limitations

Indemnification

You agree to indemnify and hold harmless TMS and its affiliates from any claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your content

Dispute Resolution

Any dispute arising from these Terms shall be resolved through:

  • Good-faith negotiations
  • Mediation if negotiations fail
  • Binding arbitration in Chennai, India
  • Governing law: Indian law

Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Technical failures

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through:

  • Email notification
  • Notice on our website
  • In-app notifications

Your continued use of the Service after changes constitutes acceptance of the new Terms.

Last Updated: July 17, 2025